Search Results for “Complaint”

12 Result(s)

Page

Published on 14.12.2023

Customer complaints

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Page

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Page

Published on 02.01.2024

General complaints to the CSSF about professionals

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Page

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Communiqué

Published on 26.03.2020

COVID-19: Procedure for complaint handling

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Press release

Published on 06.02.2019

Complaints about infringements of the law of 10 November 2009 on payment services

Press release 19/08

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Page

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Form

Published on 03.05.2020

Interactive form for complaints

Lien

Link

Link
Guidelines

Published on 05.12.2017

The EBA Guidelines on procedures for complaints of alleged infringements of Directive (EU) 2015/2366

EBA/GL/2017/13

Lien

Link

Link
CSSF circular

Updated on 23.08.2018 - Published on 13.10.2017

Circular CSSF 17/671 (as amended by Circular CSSF 18/698)

Specifications regarding CSSF Regulation N° 16-07 of 26 October 2016 relating to out-of-court complaint resolution

PDF (173.78Kb)

PDF (143.23Kb)
CSSF regulation

Published on 01.07.2016

CSSF Regulation No 16-07

relating to out-of-court complaint resolution

PDF (116.97Kb)

PDF (138.75Kb)

PDF (232.24Kb)
CSSF circular

Published on 30.04.2019

Circular CSSF 19/718

Adoption of the Guidelines on complaints-handling for the securities (ESMA) and banking (EBA) sectors of 4 October 2018 (JC 2018 35)

PDF (325.99Kb)

PDF (241.41Kb)
Communiqué

Published on 02.06.2023

New version of the comparison website on the fees related to payment accounts

Page

Page

Page
Press release

Published on 20.12.2022

Updated G20/OECD High-Level Principles on Financial Consumer Protection

Press release 22/32

Page
CSSF circular

Updated on 31.01.2024 - Published on 26.04.2019

Circular CSSF 19/717 (as amended by Circulars CSSF 22/794 and CSSF 24/852)

Update of the general presentation of the Law of 23 July 2016 and of the regulations on audit profession

PDF (523.11Kb)

PDF (457.28Kb)

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Search Results for Complaint

Advanced filters

12 Result(s)

Customer complaints

General complaints to the CSSF about professionals

COVID-19: Procedure for complaint handling

Complaints about infringements of the law of 10 November 2009 on payment services

Interactive form for complaints

The EBA Guidelines on procedures for complaints of alleged infringements of Directive (EU) 2015/2366

Circular CSSF 17/671 (as amended by Circular CSSF 18/698)

CSSF Regulation No 16-07

Circular CSSF 19/718

New version of the comparison website on the fees related to payment accounts

Updated G20/OECD High-Level Principles on Financial Consumer Protection

Circular CSSF 19/717 (as amended by Circulars CSSF 22/794 and CSSF 24/852)